Date: October 11-13, 2022

Location: MAC Legacy, 2800 Shoreline Drive, Denton, TX 76210

Price: Workshop is normally $2499, but the price for MAC Legacy customers is  $1799, (a discount of $700.)

Home health and hospice industry experts lead our two-and-a-half-day workshops. We developed a practical framework to support your agencies’ mission and purpose. Our hands-on, skill-based certification workshops will focus on building the skills and knowledge you need for operational excellence and patient-centered care.

Brochure: CHAP Home Health and Hospice Operations Certification – MAC Legacy


  • Improve operational efficiency
  • Enhance clinical excellence
  • Establish credibility with referral sources
  • Advance professional development
  • Increase employee retention
  • Earn valuable credentials


CHHPO (Certified Home Health Professional Operator)

Workshop Topics Include:

Fiscal management
Running an efficient agency is hard. Every decision has an impact on other parts of your business. Whether its staffing ratios, referral management, payor mix, supply management or one of the many other budgetary factors, our workshop will focus on connecting these financial pieces so you can run a balanced agency.

Employee engagement & turnover reduction
Appropriate staffing is an essential part of running a successful agency. Turnover is not only expensive but a detriment to your agency’s culture and the continuity of patient care. Employee engagement starts in the recruiting stage and never ends. This workshop covers how to set up your employment processes to support and retain your most valuable asset, your employees!

Leadership skills development
Great leaders set an agency up for operational excellence, satisfied patients, and engaged employees. This workshop will hone the skills required to engage employees and create a culture that attracts quality candidates. We cover principles of leadership, how to create a synergistic team environment, effective communication, meeting management, and many other critical leadership skills.

Agency growth, marketing, & business development strategies
From developing strategic partnerships to leveraging healthcare innovation models, we review several tactics and strategies to help you uncover hidden opportunities in your market.

Compliance & quality improvement
Compliance and quality improvement are essential aspects of running a successful agency. The workshop will increase your knowledge on compliance topics and help you develop and maintain a stand-out quality improvement program.

Presenter Bios:

Jan Sweat:

Vice president of learning solutions, Jan Sweat comes to CHAP with over 25 years of experience in healthcare, with a focus in the post-acute industry. For nearly two decades, she worked for Kindred at Home in sales, sales leadership, operations, and talent development.

Prior to joining CHAP, Jan directed the education and success of tens of thousands of healthcare professionals in Hospice, Home Health, and Palliative Care nationwide. In addition to her classroom impact, she spent several years as a growth strategist connecting corporate strategy to field implementation and interim area management. These roles equipped her with a unique perspective to solve provider problems with robust solutions.

Daniel Stephens

Daniel Stephens has over 15 years of business development leadership and sales experience in the healthcare industry, focusing on DME/respiratory, home infusion, home health, hospice, and palliative care. Over the last five years, Daniel has led a large sales team across 15 states to quadruple annual revenue. Daniel is passionate about helping healthcare leaders grow their businesses and advance their mission through strategy, innovation, and efficiency.  His role is essential to CFE’s unique approach to business development, ensuring that the pursuit of new business is strategic, qualified, and ethical. He crafts strategy and plans that set the standard for excellence across industries. As a leader and a coach at CFE we value his ability to turn questions into opportunities for growth.