When is the last time you entered a complaint in your grievance log? One of the core standards of focus for hospice surveyors is §418.52(b)-Exercise of rights and respect for property and person. The interpretive guidelines for this standard state that a “grievance is a formal or informal written or verbal complaint made to any…
Tag: Survey
State Operations Manual (SOM) for Hospice – Appendix M and subsequent revisions to the Hospice Basic Surveyor Training
On January 27, 2023, the Centers for Medicare and Medicaid Services (CMS) released Memo# QSO-23-08-HOSPICE related to revisions in the State Operations Manual (SOM) for Hospice – Appendix M and subsequent revisions to the Hospice Basic Surveyor Training. These revisions take effect immediately and are related to the focus by CMS on the quality of…
Breaking News Alert: The COVID-19 Public Health Emergency isn’t over yet.
Sigh. Raise your hand if you thought this virus would be gone by now. The healthcare community and public are being overloaded with information—masks or no masks, boosters or no boosters—and on and on. OSHA recently announced it is holding public hearings in the next 10 days regarding a final standard to protect healthcare…
Conditions of Participation
When it comes to the Conditions of Participation for both home health care and hospice, there are different sources for this information. Organizations often search the State Operations Manual (SOM) for CoPs. However, it’s important to remember that this document is a guide for state surveyors and doesn’t contain other information such as Conditions for…
Home Health Infection Control
The OIG will be interviewing corporate officers from the three largest home health agencies.
